COVID-19 Information ยป COVID-19 Resources


Presentations

  Webex on How the COVID-19 Pandemic has Affected Court Operations  
  Webinar on What to Expect as the Court re-opens on June 15th, 2020  

Telephonic Connection Information

  Instructions to Listen Telephonically  

Zoom Connection Information

  Zoom Account and Software
  1. Install the latest Zoom Client for Meetings at https://zoom.us/download. Although Zoom can be used in a browser owner, it is not suitable for meetings with the court. The full Zoom client has the best functionality and best call quality.
  2. Always keep your software up to date. The Zoom client automatically updates itself upon launching the software however it can also be updated manually.
  3. Please click here for a tutorial on how to join a Zoom meeting.
Zoom Application Settings

Zoom has many settings and as the Zoom system evolves, features and settings may chagne. Listed below are a few Zoom settings recommended by the court to improve call quality.

  • General - Ask me to confirm when I leave a meeting: ON. This will helpto prevent unintended departures from Zoom meetings.
  • Video - Enable HD: OFF. This helps prevent poor video performance and will typically look just as good.
  • Video - Always display participant names on their video: ON. This will show the participant name on the lower left corner of the participant window.
  • Video - Always show video preview dialog when joining a video meeting: ON. This will give you a final preview of how the video will look before joining a meeting.

Recommendations
  1. Mute your phone and mute all sounds from all other applications (email notifications, chat, messaging, AM/FM radio, music players).
  2. For WiFi connected devices conduct the meeting from a location with the strongest possible WiFi signal. If supported by your device, a wired Ethernet connection will typically be faster and more reliable.
  3. Avoid video streaming (Netflix, Hulu, Amazon Prime, YouTube, etc.) on your home or office network as much as possible during the Zoom meeting to prevent choppiness and degraded call quality. 
  4. Steer clear of noisy or echoing locations as this will make you difficult to hear. If the location is not somewhere you would hold a phone call, it would not work for Zoom meetings either.
  5. Use of a headset is highly recommended. Many headsets have noise canceling microphones that will cut down on background noise, making it easier for other participants to hear you.
  6. Wherever possible avoid locations with lots of shadows, as this may make it difficult to see your facial expressions.
  7. Avoid distracting virtual backgrounds.
  8. If possible place your camera so that you will appear to take up the entire frame, at eye level. For example imagine how television news casters on the 6:00 nightly news and portrayed on screen.
  9. Close unnecessary applications on the device you are connecting to Zoom with to conserve the device's processing power and network resources.

Before Every Court Zoom Meeting
  1. Connect your device to power.
  2. Ensure you have a fast internet connection. Click here to test, Zoom recommends 1.5Mbps up/down for optimal quality.
  3. Test your video - while joining the meeting, make sure you are able to see yourself in the video preview window.
  4. Test your audio - during the process to join the meeting, there is a button to test your audio while in the waiting room.
  5. Turn off audio disruptions (phone, messaging alerts, email alerts, etc.).
  6. Connect to the Zoom meeting as early as specified by the Court in case any issues need further troubleshooting.